Version: 1.0
Last Updated: 1 September 2025
This Policy explains how Turka Diana – Entrepreneur Individuel, trading as Diana Design, delivers digital products and services purchased on https://dianadesign.store.
Please note: We do not ship physical goods.
1) Company Details & Contact
Legal Entity: Turka Diana – Entrepreneur Individuel
SIREN: 100 036 953
SIRET: 10003695300014
APE / NAF: 6202A – Conseil en systèmes et logiciels informatiques
Registered Address:
61 RUE Cazade,
40100 Dax, France
Customer Service Email:
info@dianadesign.store
Phone:
+48732108306
Website:
https://dianadesign.store
2) Nature of Our Products & Services
All items offered on Diana Design are digital, including:
Digital Services
- IT consulting
- Software-related consulting
- Implementation, maintenance, and technical support
Digital Materials
- Documentation and reports
- Online resources
- Project deliverables and service outputs
All deliveries are conducted electronically via secure digital channels.
3) Delivery Methods
After successful checkout (or as agreed for post-payment services), delivery may occur through one or more of the following:
- Direct download link on the confirmation page
- Email containing access details or instructions
- Account-based access to platforms or shared workspaces
- Secure repository or workspace for service deliverables
4) Delivery Timeframes
Instant Digital Access
- Granted immediately after payment confirmation
- Confirmation emails are typically received within minutes
Custom or Project-Based Services
- Order acknowledged within 1 business day
- Delivery timelines and milestones are shared based on project scope
Subscriptions (if applicable)
- Access begins immediately upon activation
5) Non-Receipt of Access
If you do not receive access or delivery details:
- Check your inbox and spam/junk folder
- Verify that payment was completed successfully
- Contact info@dianadesign.store for assistance
We guarantee delivery and will restore access at no additional cost.
6) Delivery Delays
Delivery delays may occur due to technical issues, payment verification, or incorrect contact details.
If this happens, we will:
- Notify you promptly, and
- Provide replacement access or a full refund in accordance with our Refund Policy
7) Failed / Expired Downloads or Lost Access
If a download link fails, expires, or access is lost, please contact
info@dianadesign.store
After verifying your purchase, access will be restored free of charge.
8) Proof of Delivery
Proof of delivery may include:
- Digital artefacts delivered via email or secure workspace
- Account activation confirmation and access credentials
- Timestamped delivery confirmations
9) Geographic Availability & Payment Methods
Our digital services are available worldwide, except where restricted by law or sanctions.
Available payment methods may vary by region depending on payment service provider (PSP) availability.
10) Payment Processing
Payments are securely processed via trusted payment service providers (PSPs).
Access to digital services is granted only after payment confirmation is received, unless otherwise agreed in writing.
11) Taxes, Invoices & Receipts
- Invoices and receipts are issued electronically
- All applicable taxes, including VAT where required, are clearly displayed at checkout
12) Changes & Effective Date
This Policy may be updated periodically to reflect operational, technical, or regulatory changes.
Effective Date: 1 September 2025