Version: 1.0
Last Updated: 1 September 2025
Welcome to Diana Design (the “Website”), operated by Turka Diana – Entrepreneur Individuel (“we”, “us”, “our”).
These Terms govern your access to and use of our Website and our digital services.
By using the Website or making a purchase, you agree to be bound by these Terms. Please read them carefully.
1. Company Details & Contact
Legal Entity: Turka Diana – Entrepreneur Individuel
SIREN: 100 036 953
SIRET: 10003695300014
APE/NAF: 6202A – Conseil en systèmes et logiciels informatiques
Registered Address: 61 RUE Cazade, 40100, Dax, France
Customer Service: info@dianadesign.store (response time: 1–3 business days)
Phone: +48732108306
Website: https://dianadesign.store
These details appear on every policy page and in our footer for transparency and compliance.
2. Scope & Definitions
These Terms apply to all quotations, orders, agreements, and deliveries of digital services, including IT consulting, software-related consulting, implementation, maintenance, and related digital materials.
Any deviation from these Terms is valid only if expressly agreed in writing.
3. Services & Delivery
Digital services:
After successful payment, you will receive confirmation and delivery according to the agreed scope and timeline.
All services are delivered digitally. No physical shipping is involved.
4. Pricing, Currency & Payment
Prices are displayed in EUR (€) unless stated otherwise and include VAT where applicable.
Payment is generally required before delivery, except where expressly agreed otherwise.
Payment methods are displayed at checkout and processed securely via our payment service provider(s).
Invoices and receipts are provided electronically.
5. Right of Withdrawal (EEA Consumers)
Consumers residing in the EEA have the right to withdraw from a purchase within 14 days of payment, without providing a reason.
How to exercise your right:
Email info@dianadesign.store within 14 days of purchase with your order details.
Where digital services have already begun, EU consumer protection rules apply, and we always aim for a fair, customer-friendly outcome.
6. Refunds
Approved refunds are processed within 14 days using the original payment method, unless otherwise agreed.
No fees or deductions are applied.
7. Access, Accounts & Fair Use
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Unauthorized sharing, resale, or misuse of services or materials is prohibited.
8. Intellectual Property & Licence
All content, materials, documentation, and digital assets on the Website are the property of Turka Diana – Entrepreneur Individuel, unless stated otherwise.
You are granted a personal, non-transferable, non-commercial licence unless a separate written agreement applies.
9. Warranties, Support & Service Levels
Services are provided with reasonable professional care and skill.
Support:
Email: info@dianadesign.store
Response time: 1–3 business days
10. Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential damages.
Our total liability is limited to the amount paid for the relevant service.
11. Fraud & Risk Prevention
We may verify transactions to prevent fraud.
If fraud is suspected, access may be suspended or an order cancelled with a refund.
12. Geographic Availability
Our digital services are available internationally, subject to applicable laws.
Some payment methods may be region-specific.
13. Governing Law & Consumer Protection
For EU/EEA consumers, mandatory EU consumer protection law applies.
For all other users, French law applies, without prejudice to mandatory local consumer rights.
14. Changes to These Terms
We may update these Terms from time to time.
The latest version is available at:
https://dianadesign.store/terms
Continued use of the Website constitutes acceptance of the updated Terms.
15. Contact
Turka Diana – Entrepreneur Individuel
61 RUE Cazade, 40100, Dax, France
Email: info@dianadesign.store
Phone: +48732108306
Website: https://dianadesign.store